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Hot Topic (More than 10 Replies) Gun damaged in shipping (Read 10672 times)
slumlord44
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Gun damaged in shipping
Jun 17th, 2009 at 7:58pm
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Never had this happen before. Stevens Tip up rifle was delivered by UPS today. Driver just left it on the front porch. Box was bent in the middle. Barrel poking out the end. Stock was broken at the wrist. It could be repaired but will never quite be the same. Gun was decent cosmeticaly, far from perfect, but has a very good bore in .25 Stevens Rimfire. Contacted the seller immediately and he is to contact UPS and let me know. What kind of  a mess am I in for? Gun was in cardboard box wraped in bubblle wrap.
  
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marlinguy
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Re: Gun damaged in shipping
Reply #1 - Jun 17th, 2009 at 10:13pm
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Expect them to deny the claim, and also to say the packaging was inferior. Only recourse will be to either get it from the seller, or send it back to him and get a refund.
Fultons can fix it like it was never broken, and without any visable signs of repair, if you can get UPS to pay up!

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slumlord44
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Re: Gun damaged in shipping
Reply #2 - Jun 17th, 2009 at 11:03pm
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Thanks for the referal. Seller just emailed me and said I should have my money in 72 hours. ??? This I got to see! UPS is to pick up the gun. Actualy I would like to keep the gun depending on what UPS will do money wise. Gun has a realy good bore and that is hard to find. The idiot owner buffed the nickel plated frame but I knew that when I bought it and the price was right. Will advise what happens. I could repair it myself but the repair would be visiable. Like your idea better.
  
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waterman
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Re: Gun damaged in shipping
Reply #3 - Jun 18th, 2009 at 12:23am
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25 RF?  Are you going to shoot it?  Where would the ammo come from?
  
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boats
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Re: Gun damaged in shipping
Reply #4 - Jun 18th, 2009 at 7:33am
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Best ship in a hard case. The cheap Diskoll cases at Gander Mt or Bass pro are less than 15 bucks.  Hate to say it but UPS is probably not going to allow the claim if shipped in cardboard only.  Whats bubble wrap going to do if the box is run over by a fork lift ?

I would hold the seller responsible

Boats
  
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KAF
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Re: Gun damaged in shipping
Reply #5 - Jun 18th, 2009 at 8:09am
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I have a problem with,  Improper packaging.

IF UPS has packaging requirement, then why would they accept such a package?

Instead of accepting a badly done package, they should say nope needs to be done better.

When I shipped a rifle to Kansas, I made sure it was packaged well, but I used USPS.

I guess I don't like the shipper passing the buck.
  
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boats
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Re: Gun damaged in shipping
Reply #6 - Jun 18th, 2009 at 9:46am
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KAF my perspective is loading and unloading ships for 40 years all of the cargo coming to us from inland pre packaged. I have seen a whole lot of damage.  

If the carrier takes responsibility for improperly packed and pays the claims all of the other shipments have to contribute to the cost.  No free lunch.  Remember they only see the outside of a cardboard box have no idea of how well it's packed inside and have to transport it using mechanized methods that don't sort out for fragile particularly if not marked as such. 

 We, the gun owner get raked over price wise for shipping firearms now by the parcel companies, more liberal claim payment policys would make it worse. As a gun owner and frequent shippper of firearms I say Anybody that bubble wraps a nice single shot and put's it into a soft box is making a mistake. Buy a cheap hard case then box it.

Boats
  
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tim_s
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Re: Gun damaged in shipping
Reply #7 - Jun 18th, 2009 at 11:35am
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Unfortunately, UPS has gotten miserable in recent years on the coverage with packaging issues. Expect a balk. This should serve as a reminder to make sure there is confirmation from any shipper that goods depart in a packaged hard case. I've had to kick in a bit extra more than once for that piece of mind.
  

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slumlord44
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Re: Gun damaged in shipping
Reply #8 - Jun 18th, 2009 at 11:46am
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I was planning on shooting it. Not a lot. I have a supply of Canuck ammo. Been buying it off Gunbroker when I can pick it up for $50 to $60 a box. Yes it is expensive, but have you tried to buy.380 automatic lately at  a gun show? I have a 44 and a Favorite in .25 Rimfire.
You guys are right about packaging, but the buyer is the one doing the packaging. When I ship a gun I make sure it is done as well as possible. I am not sure that a cheap plastic hard case would have survived what happened to this box. The ups guy left it on my porch and left in a hurry. I was home at the time. By the time I saw him he was halfway out my driveway. If I had personaly been handed the box, I would have refused delivery due to the obvious damage to the box.
  
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dennismc
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Re: Gun damaged in shipping
Reply #9 - Jun 18th, 2009 at 1:52pm
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I once had a seller ship a nice Remington double hammer shotgun to me in a custom made cardboard box that was hell for stout and well-cushioned inside.  UPS delivered the gun with the box bent in the middle and heavy scuff marks across it.  Upon inspection, the gunstock had a fresh crack in the wrist.  I really liked the gun.  I thought I could probably make repairs to the stock and didn't want to part with it.  However, after discussion with the seller, I re-packed the gun in its original packaging, put a heavy cardboard sleeve over the whole works and sent it back to him.  He kept my money while he put in the claim with UPS,  He showed them the gun and the packaging and when they coughed up the $150 he asked for, he shipped the gun and $150 back to me.  Under the circumstances, it worked out pretty well for both of us.
  
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Re: Gun damaged in shipping
Reply #10 - Jun 18th, 2009 at 3:32pm
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IIRC, James Julia (a high-end auctioneer) uses 3rd party insurance when shipping, after a number of bad experiences with the shipping company's own insurance.  I can imagine UPS getting very twitchy if presented with a multi-thousand dollar claim.  Might be best if nobody at the shipping company knows what something is worth-- it they know, a valuable item might be more likely to walk off.

Doug
  
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marlinguy
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Ballards may be weaker,
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Re: Gun damaged in shipping
Reply #11 - Jun 18th, 2009 at 7:17pm
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boats wrote on Jun 18th, 2009 at 7:33am:
Best ship in a hard case. The cheap Diskoll cases at Gander Mt or Bass pro are less than 15 bucks.  Hate to say it but UPS is probably not going to allow the claim if shipped in cardboard only.  Whats bubble wrap going to do if the box is run over by a fork lift ?

I would hold the seller responsible

Boats


Unfortunately those hard cases are NOT approved shipping cartons by UPS! I had a friend who shipped a gun in a hard Doscosil gun case, with cardboard over the case and it was damaged by UPS. When they came to pick up the gun and inspect the case they denied the claim saying the shipping case was not adequate.
  

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slumlord44
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Re: Gun damaged in shipping
Reply #12 - Jun 18th, 2009 at 8:10pm
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Makes you wonder what they consider adequate? The way the box was bent in the middle, I don't think a plastic hard case would have survived either. Got a call from UPS today. There adjuster is supposed to call me by end of business tomorrow to set up an appointment to come to my house to inspect the damage. Since it is a firearm they apparently do not want me to bring it to their office to inspect. Funny, you take it there to ship! They told me they will pay the shipper IF they pay. Depending on the settlement, I may also want to keep the gun if the seller gives me the insurance money. This makes sense to me because if he takes the gun back, he then has to try to sell a broken gun. It will be interesting to see how this comes out.
  
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Mike65
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Re: Gun damaged in shipping
Reply #13 - Jun 19th, 2009 at 11:46am
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Because of a broken rifle that was packed in a very heavy cardboard box and other theft problems I quit using UPS years ago unless the other party demands it.  A while ago I had occasion to send a rifle back to Remington for repair.  I made a custom wooden shipping container and sent it off via USPS without any problems and for a cost that was cheaper than UPS.  When Remington sent the rifle back to me it came in a cardboard box with a generic foam insert through UPS, unbroken.  Adequate packaging, like beauty, must be in the eye of the beholder!  Either that or they won't mess with the big customers.
  

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slumlord44
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Re: Gun damaged in shipping
Reply #14 - Jun 19th, 2009 at 8:06pm
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The UPS adjuster was supposed to call me by end of business today. 6.53pm here and no call yet. If I do not hear from them by late monday I will call the guy back who said I would be called today.
  
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