Contacted them today. Issue resolved.

Hopefully they've got someone qualified now to carve out stock blanks! My last couple from CPA were disasters.

TomKlinger wrote on Oct 22^nd, 2025 at 10:57am:


Hopefully not using 4th graders either.

I drove by their shop many years ago hoping to get a look inside but was a hour too late. So I realize it's a small crew but they must be using multi-head duplicators for roughing out stocks at minimum, aren't they ? Even better but guessing too costly would be a CNC four axis router carving machine. So anybody seen their set up ?  I watched four and five axis carvers in action years ago at the old Nichols & Stone chair/furniture plant in Western MA. They were turning out ball and claw feet, mind boggling and incredibly fast. 

Rick

I have found at times attitude can play a role in results.

I doubt attitude has anything to do with mistakes they made. Gail was great to deal with and was confident they could carve a stock for my Darr barreled Rolling Block project. My request was to have a pistol grip stock made with inletting for a military action, but I had a factory sporting pistol grip lower tang assembly. So she told me no problem at all.
When it arrived the top tang inletting was not even as deep as the thickness of my top tang. Not a big deal, I could work with deepening it. But lower tang inletting was close to 5/8" deep and my lower tang got lost in that depth! Like someone shifted the duplicator in the middle of the process and the whole inletting shifted up to leave lower tang too deep, and top tang too shallow.
I had to cut thing layers of walnut and gradually glue and stack them in the lower recess to build it back up, and then relieve the top about 3/16" deeper to shift the stock where I had wood higher than the tangs all around, and then begin final fitting a shaping.
Surely this has nothing to do with attitude. I could have just sent it back and asked them to make it right.

Wait. I date to the era of rotary phones ... and President Eisenhower ...