Page Index Toggle Pages: 1 [2]  Send TopicPrint
Hot Topic (More than 10 Replies) Suggestions (Read 10058 times)
JDSteele
Ex Member


Re: Suggestions
Reply #15 - Nov 20th, 2005 at 12:00pm
Print Post  
Interesting comments on delivery/completion times.

Most gunsmiths do the work because they like it, not because they want to make a lot of money. That usually means, IMO, that they don't conduct themselves or their businesses in a 'professional' manner. That's why we the customers usually get the runaround when delivery times conflict with personal desires.

I speak from several different perspectives, since at various times I've been A) a professional smith with a real store selling guns & supplies as well as services to the general public, B) an amateur smith doing work for friends just because I like it, and C) a wage earner in the nuclear business with real deadlines to meet.

A REAL professional will always do the jobs in the order in which he receives them unless the customer pays extra for special treatment. The previously cited 'Coors Match' excuse is a poor one at best IMO, the supplier should have made better arrangements or given an appropriate explanation. If the competitors were short of time, whose fault is that? DUH! They should have thought about that when making preparations for the match. We have a saying in the nuclear business, "The stupid will be punished!" but in this case it appears that the non-match customers were punished because of the unprofessional attitude of the vendor.

A REAL professional IMO will always quote a delivery date that contains a fudge factor for unforeseen circumstances, and he will always inform the customer whenever circumstances change. To do otherwise is pretty juvenile IMO & will cause me to abandon that particular supplier forever if I'm relying upon him for anything important.

There are a few professional folks in the gun business but they're few & far between. What it finally boils down to, IMO, is keeping one's word. When a supplier promises a delivery date, in my mind that is the equivalent of giving his word. I don't deal with folks who can't seem to keep their word.

I may be mistaken, but it's my impression that Harry Pope never promised a firm delivery date. I believe he promised to deliver 'it' when 'it' was done. That is a legitimate attitude if it's made plain to the customer up front. That's what I do when working for friends, I try to never promise a specific date, I just say that I'll work on it when & IF I feel like it.

If I was charging actual money, that wouldn't be a legitimate approach IMO. But then again I'm not nearly as good as Harry Pope!
I gotta agree with Pete on this one, Joe
  
Back to top
 
IP Logged
 
Dale53
Oldtimer
*****
Offline



Posts: 810
Location: Southwestern Ohio
Joined: Apr 17th, 2004
Re: Suggestions
Reply #16 - Nov 20th, 2005 at 6:55pm
Print Post  
I am going to slightly disagree with Pete and JD. Understand, you are correct in your stance. However, I have dealt with people in the real world for a long time. I have also come up with an attitude that helps in delivery.

Every now and then something "falls thru the cracks". If I am promised a delivery, I am not at all adverse to calling and making a gentle reminder of delivery promises. I have found many times that a reminder is all that it takes.

The task is to get the item or service delivered. As a customer, I have often "helped" the supplier to comply with promises. That way, if it is successful, BOTH of us are reasonably happy. 

The major problem we have, as consumers in this game, is most of our suppliers are very small operations. There is no back up when things go "lopsided" and "stuff just happens". I try to be understanding, up to a point - if a gentle reminder or two doesn't work, then I, too, "strike them off".

As far as CPA goes, I have had excellent results from them. The last thing that Gail Shuttleworth did for me was a speed lock/low hammer with a promised week turnaround - they were absolutely on time (and the cost was less than quoted). At the same time, they "upgraded" my CPA Stevens-Pope on the "new" firing pin without cost (YEARS after the purchase).  I would reccommend them without a qualm.

Help them to remember - in a perfect world, you shouldn't have to, but we don't live in a perfect world.

Just some idle thoughts of an idle fellow...

Dale53

  
Back to top
 
IP Logged
 
Page Index Toggle Pages: 1 [2] 
Send TopicPrint